This Privacy Notice outlines how Fly Fest Travel Limited, registered at Office 31, 85 Dunstall Hill, Wolver Hampton WV6 0SR, United Kingdom, and incorporated in the United Kingdom, and its associated trading names, safeguards the privacy of your personal information. Fly Fest Travel acknowledges the significance of your personal data and is dedicated to protecting it. The following privacy policy provides transparency on how your personal information is handled.

Why do we collect this information and what for?

As a travel agency, we collect certain information to reserve rooms in Mecca and Medina and manage your flights for Hajj and Umrah. The information includes personal and contact details, passport information, payment details, frequent flyer numbers, dietary requirements, and health information relevant to your travel arrangements.

How will we collect this information?

We collect information when you purchase or make inquiries about travel arrangements via phone, email, or our website. This includes when you subscribe to receive marketing, speak to our customer services team, or participate in competitions or promotions.

What do we use your personal data for and what is the lawful basis for doing so?

Contractual: To perform our duties as a travel agent.

Legitimate interest: For direct marketing, communications, and related profiling. Your information may also be used for broader reasons, such as providing travel confirmation, updates on your itinerary, managing your booking, and contacting you for customer service.

With your consent: In specific situations, we may collect and process your data with your explicit consent, such as when you subscribe to receive email newsletters.

With whom do we share your personal data?

We may share your information with primary suppliers (airlines, hotels, etc.), individuals making third-party reservations, third parties providing services on our behalf, and as required by applicable law. Your data may be disclosed to overseas entities to complete your travel booking.

For how long do we keep your personal data on file?

Personal data is retained as long as necessary for the original purpose and to protect against contractual claims, generally for a period of 6 years, in line with legal and regulatory requirements.

Your rights

You have the right to confirm, access, amend, delete, or remove your consent for your personal data. To exercise these rights, contact us at [email protected].

IP addresses

We collect IP addresses to track and aggregate non-personal data for analytics purposes.

Tracking Technologies / Cookies

Our website uses cookies to provide a more user-friendly experience. We also use anonymized third-party web analytics services for analysis.

Changes to this Privacy Policy

We may update this Privacy Policy, and you will be notified of material changes via email or a notice on our website.

Visiting our website from outside the United Kingdom

If you visit our website from outside the UK, your data may be transferred to, stored in, and processed in the UK. By using our services, you authorize and understand this data transfer.

WordPress Privacy Policy

Our website is built using WordPress. For details on how WordPress handles your data, please refer to the WordPress Privacy Policy: WordPress Privacy Policy

WPForms Privacy Policy

We use WPForms for data collection on our website. For information on how WPForms handles your data, please refer to the WPForms Privacy Policy: WPForms Privacy Policy

How to Reach Us

For questions about this Privacy Policy or travel-related matters, contact us at:

Email: [email protected]

Phone: +44 (730) 8644799